New Digital Banking Experience
Upgrade for Personal Online and Personal Mobile Banking - Coming October 24th
On the go or online, stay in control with digital banking
Two-Factor Authentication
Identity verification helps protect your accounts.
|
Transfers
Move money between your accounts using any device.
|
Bill Pay
It’s fast and easy pay your bills all in one place, on any device.
|
Mobile Deposit
Deposit checks on your time, from your phone.
|
Alerts
Real-time alerts notify you of low balances or suspicious activity.
|
Statements
View statements anytime, anywhere, on any device.
|
Zelle®
Send and receive money between friends and family from your phone.
|
Mobile Card Manager
View and manage debit cards on your phone to monitor usage.
|
|
This update is for users currently using personal online and personal mobile banking.
Business online and business mobile banking are not going through an update at this time.
What to Expect
Usernames and Passwords
- Usernames and passwords will not change for the majority of users. A select few users will have to update usernames
due to system restrictions. Users will be notified by the bank if their username needs to be changed.
|
Services - Bill Pay, External Transfer, and Zelle®
- Bill Pay - All biller, recurring or future dated bills, and bill history will migrate over with the new digital banking experience.
- External Transfer - All external accounts, recurring or future dated transfers, and transfer history will migrate over with the
new digital experience.
- Zelle® - All recipients and activity will migrate over with the new digital experience.
|
QuickBooks and Quicken
- This upgrade will require that users using QuickBooks and Quicken make changes to your software.
- By October 22nd, please complete a final download in the current online banking platform. Connections to QuickBooks and Quicken will be unavailable after 4pm October 22nd until October 28th.
- On or after October 28th, follow the below conversion instructions for your software. You will complete the deactivate/reactive of your online banking connection to ensure you get set up on the new connection.
- Please carefully review your downloaded transactions after completing the conversion to ensure no transactions were duplicated or missed on the register.
|
Updated Security
|
- Two-factor authentication will be required to log in to any new devices and for certain transaction requests.
|
System Downtime
During system downtime please contact the bank to help with balance inquiries, transfers, bill payments, or any other needs you may have. Call us at 503-905-2222 or e-mail service@bankpacificwest.com.
Tuesday, October 22nd
- 5:00AM PT - Bill Pay will be disabled for Personal Online Banking and Personal Mobile Banking. All scheduled payments will still be sent.
- Complete final Quicken or QuickBooks download prior to 4pm.
- 4:00PM PT - Personal Online Banking and Personal Mobile Banking will be in INQUIRY ONLY MODE.
|
Wednesday, October 23rd
- Personal Online Banking and Personal Mobile Banking will be in INQUIRY ONLY MODE for the entire day.
- PWB will be running tests and validations to make sure all users and accounts migrate over accurately.
|
Thursday, October 24th
- 5:30 AM PT - Personal Online Banking will be disabled.
- 7:00AM PT - Website will be updated with new online banking URL - New Digital Experience is LIVE.
Monday, October 28th
- Quicken and QuickBooks connection restored. Complete conversion instructions.
|
Questions?
Call us at 503-905-2222 or e-mail service@bankpacificwest.com.
|
FDIC-Insured - Backed by the full faith and credit of the U.S. Government